Privacy Policy

Welcome to Cozy Loom. Your privacy matters to us, and we are committed to protecting the personal information you share while visiting or shopping on our website. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our store or place an order, we may collect the following types of information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through our payment providers; we do not store your complete payment card information)

  • Order history

Device Information

When you browse our website, certain information is collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Pages viewed

  • Website activity

Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website performance, and provide relevant marketing content where permitted by law.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate about your purchases

  • Provide customer support

  • Prevent fraud and unauthorized transactions

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send promotional emails and offers (only where legally permitted or with your consent)

  • Comply with legal and regulatory obligations

3. Payment Security

Payments made on our website are processed by trusted third-party payment providers. We do not store your complete debit or credit card details on our servers.

All payment transactions are encrypted using industry-standard security measures.

4. Sharing Your Information

We do not sell your personal information.

However, we may share limited information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

  • Fraud prevention services

  • Government authorities when required by applicable law

These service providers are permitted to use your information only for the services they perform on our behalf.

5. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional messages, we may send updates about new products, special offers, and exclusive promotions.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal, tax, accounting, and regulatory requirements

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably possible.

7. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Request a copy of your information

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact details provided below.

8. Children's Privacy

Our website is not intended for individuals under the age of 13, or the minimum legal age required in your jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so appropriate action can be taken.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services that operate independently from Cozy Loom.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we take appropriate precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

11. International Visitors

If you access our website from outside the country where our business operates, your information may be transferred, stored, or processed in countries where our service providers operate.

By using our website, you acknowledge and consent to such transfers where permitted by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with the revised "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us through our Contact page or by email.

Business Name: Cozy Loom

Customer Support Email: cozyloom77@gmail.com

If your business email or domain changes in the future, this section should be updated accordingly.