Refund & Return Policy

At Cozy Loom, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read this Refund & Return Policy carefully to understand how returns, refunds, and exchanges are handled.

Return Eligibility

We accept returns for eligible items within 30 days of the date your order is delivered.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging whenever possible.

  • Include all accessories, manuals, or components that were originally included.

  • Not show signs of misuse, damage, or excessive wear caused after delivery.

Proof of purchase or your order number is required for all return requests.

Non-Returnable Items

For hygiene, safety, or other practical reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

  • Used products

  • Gift cards

  • Clearance or final sale items (if marked as non-returnable)

  • Personalized or custom-made products

  • Any item returned in a condition different from how it was received

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the product and its packaging

After reviewing your request, we may offer a replacement, store credit, or a full refund, depending on the situation.

How to Start a Return

To request a return, please contact our customer support team with:

  • Your order number

  • The reason for your return

  • Photos of the item if requested

Please wait for return instructions before sending any item back. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account after they have been processed.

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

If you would like a different size, color, or product, we recommend placing a new order after your return request has been approved, subject to product availability.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled. If you no longer want the item, you may request a return after delivery if it meets the eligibility requirements outlined in this policy.

Refused Deliveries

If a package is refused or returned due to an incorrect shipping address provided by the customer or failure to accept delivery, any refund issued may be reduced by the original shipping costs and any return shipping fees incurred.

Policy Updates

We may update this Refund & Return Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

Business Name: Cozy Loom

Customer Support Email: support@cozyloom.com

Please include your order number in all correspondence so we can assist you as quickly as possible.