Shipping Policy

Thank you for shopping with Cozy Loom. We are committed to processing and delivering your orders as efficiently as possible. Please read our Shipping Policy to understand how we handle order processing, shipping, delivery, and related matters.

Order Processing

All orders are processed after payment has been successfully received and verified.

  • Orders are typically processed within 1–3 business days.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak shopping seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping Destinations

Cozy Loom currently ships to selected countries and regions where our products are available for delivery.

If we are unable to ship to your location, you will be notified before your order is completed or as soon as possible after your purchase.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • Standard Shipping: 7–15 business days

  • Remote or rural locations may require additional delivery time.

Please note that delivery estimates are provided as guidelines and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and the items in your order.

From time to time, Cozy Loom may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number and tracking instructions once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

Delays

While we make every effort to deliver orders on time, shipping delays may occasionally occur due to factors beyond our control, including:

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Natural disasters or other unforeseen events

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or undeliverable. Additional shipping charges may apply if the order needs to be reshipped.

Please contact us immediately if you notice an error in your shipping details after placing your order.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

To help us investigate your request, please include:

  • Your order number

  • Photos of the damaged package or item (if applicable)

  • A description of the issue

We will work with the shipping carrier to resolve the matter and determine an appropriate solution.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment locations. In such cases, you may receive more than one tracking number and your items may arrive on different dates.

Customer Support Email: support@cozyloom.com

Please include your order number in your message so we can assist you more efficiently.