Terms & Conditions

Welcome to Cozy Loom. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Eligibility

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you have the permission of a parent or legal guardian to use this website.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation of the website.

You agree not to:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems or accounts.

  • Upload or distribute malicious software or harmful code.

  • Copy, reproduce, or exploit any part of the website without our prior written permission.

3. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

  • Product colors may appear differently depending on your device or screen settings.

  • Minor variations in size, color, or appearance may occur.

  • Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Pricing

All prices displayed on our website are shown in the applicable currency selected on the store unless otherwise stated.

We reserve the right to change prices, promotions, or product availability at any time without prior notice.

5. Orders

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not guarantee acceptance.

We reserve the right to:

  • Accept or decline any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities purchased.

  • Refuse service where permitted by applicable law.

If an order is canceled after payment has been received, any eligible refund will be processed using the original payment method.

6. Payments

We accept payment through secure payment providers available during checkout.

By placing an order, you confirm that:

  • You are authorized to use the selected payment method.

  • The payment information you provide is accurate and complete.

Payment processing is handled securely by third-party payment providers. Cozy Loom does not store your complete payment card information.

7. Shipping

Shipping times provided on our website are estimates only and may vary depending on destination, carrier operations, customs processing, weather conditions, and other factors beyond our control.

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review that policy before requesting a return or refund.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand name

  • Product images

  • Graphics

  • Text

  • Icons

  • Website design

is the property of Cozy Loom or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Content

If you submit reviews, comments, photos, or other content to our website, you grant Cozy Loom a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for the purpose of operating and promoting our business.

You are responsible for ensuring that any content you submit does not infringe the rights of others or violate applicable laws.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Cozy Loom shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms & Conditions excludes or limits liability where such limitation is prohibited by law.

12. Disclaimer

Our website and services are provided on an "as available" and "as is" basis.

While we strive to maintain accurate information and uninterrupted service, we do not guarantee that the website will always be error-free, secure, or continuously available.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, policies, or practices of any third-party websites. Accessing such websites is at your own risk.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be posted on this page with the revised "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Cozy Loom operates, without regard to conflict of law principles.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Customer Support Email: support@cozyloom.com

Please include your order number (if applicable) when contacting us so we can assist you more efficiently.